Privacy Policy

1. Introduction

Lumos ("we," "our," or "us") operates the lumos platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our bundle detection, holder analysis, risk scoring, and dashboard products.

2. Information We Collect

Information You Provide

• Account registration details (name, email address, company name)
• Payment and billing information
• Communications you send to us (demo requests, support inquiries)
• Waitlist and newsletter sign-up information

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on the platform)
• Cookies and similar tracking technologies
• Log data (access times, referring URLs, error logs)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our token intelligence services
• To process transactions and manage your account
• To send you technical notices, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations and enforce our terms

4. Blockchain Data

Lumos analyzes publicly available blockchain data, including on-chain transactions, token holder information, and trading activity. This data is inherently public on the blockchain and is not considered personal information. Our analytics services process this public data to provide insights such as bundle detection, holder analysis, and risk scoring.

5. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to share your information

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our platform.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain information as required by law, to resolve disputes, and to enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@lumos.com.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: